IT Support Specialist

Job Title: - IT Technical Support Specialist

Job Location: Grand Prairie OR 75050

Onsite Requirements:

• Need IT support or combination of customer service/IT support experience
• Ticketing systems experience – preferably Jira
• End user support

Job Description:

• Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.
• Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.
• Provides first level application troubleshooting support to internal users, including analysis of the issue and system.
• Performs preventative Maintenance for Operating Systems and Applications on PC’s, laptops, installation and maintenance of virus protection, backups, OS & application updates, etc.
• Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution.
• Builds and configures Windows servers as directed by the Manager to support business needs.
• Submits equipment repair warranties for PC’s, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty
• Cross trains within IT for additional support to end users.

Position requirements:

• High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year experience in a customer service or related field; or equivalent combination of education and experience. Prior IT Support and basic printer/peripheral device troubleshooting experience helpful.
• Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc.
• Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11.
• Working knowledge of Microsoft Office including O365

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**